Terms of Service

Last updated: July 2026

Welcome to PolarEase. By accessing our website or placing an order through polarease.eu, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

1. Orders

All orders are subject to product availability and acceptance.

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to cases involving pricing inaccuracies, stock shortages, payment verification issues, or suspected fraudulent activity. If payment has already been processed for a cancelled order, a full refund will be issued using the original payment method.

2. Pricing & Payments

All prices displayed on our website are listed in EUR (€) and include applicable taxes where required by law.

While we strive to ensure pricing accuracy, errors may occasionally occur. In such cases, we reserve the right to cancel affected orders and notify customers before processing.

Accepted payment methods are displayed during checkout and are processed through secure payment providers.

3. Shipping & Delivery

Shipping times, delivery estimates, and related information are available in our Shipping Policy.

Although we work with trusted logistics partners, delivery dates are estimates only and may be affected by customs procedures, weather conditions, carrier delays, or other circumstances beyond our reasonable control.

PolarEase shall not be held responsible for delays caused by third-party shipping providers or events outside our control.

4. Returns & Refunds

Our Returns and Refunds Policy forms an integral part of these Terms.

Customers may request a return within 14 days of receiving their order, in accordance with applicable consumer protection legislation in the European Union and the United Kingdom.

Returned items must comply with the conditions described in our Refund Policy before a refund can be approved.

5. Product Information

We make every reasonable effort to ensure that product descriptions, images, specifications, and pricing are accurate.

However, slight differences in colour, packaging, or product appearance may occur due to manufacturing updates, lighting conditions, or individual device displays.

6. Limitation of Liability

To the fullest extent permitted by applicable law, PolarEase shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the relevant product.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by law.

7. Intellectual Property

All content available on polarease.eu, including but not limited to text, graphics, logos, icons, images, product descriptions, and website design, is the property of PolarEase or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

8. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms or the use of this website shall be subject to the jurisdiction of the competent courts of England and Wales, without prejudice to any mandatory consumer rights applicable in your country of residence.

Contact

If you have any questions regarding these Terms of Service, please contact us:

PolarEase Ltd
United Kingdom

Email: contactpolarease@gmail.com