Last updated: July 2026

At PolarEase Ltd ("PolarEase", "we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit polarease.eu or make a purchase from our store.

Our practices are designed to comply with the UK General Data Protection Regulation (UK GDPR) and the European Union General Data Protection Regulation (EU GDPR).

1. Information We Collect

When you interact with our website or place an order, we may collect the following information:

• Full name
• Email address
• Billing and shipping address
• Telephone number (if provided)
• Payment information (processed securely through third-party payment providers)
• Order history
• Device information, browser type, IP address, and website usage data
• Cookie and tracking information

We do not store or have direct access to your complete payment card details.

2. How We Use Your Information

Your personal information is used to:

• Process and fulfil your orders
• Arrange shipping and delivery
• Send order confirmations and shipping updates
• Respond to customer service enquiries
• Prevent fraudulent transactions and improve website security
• Improve our products, services, and customer experience
• Personalise content and marketing communications where permitted by law
• Measure advertising performance and website analytics

3. Advertising & Analytics

To better understand how visitors interact with our website and to improve our advertising campaigns, we may use trusted third-party technologies, including:

• Meta Pixel
• TikTok Pixel
• Google Analytics (where applicable)

These services may collect anonymous browsing information through cookies and similar technologies.

4. Sharing Your Information

We value your privacy and never sell your personal information.

Your information may only be shared with carefully selected third-party providers when necessary to operate our business, including:

• Secure payment processors
• Shipping and logistics providers
• Fraud prevention services
• Website hosting and e-commerce platform providers
• Marketing and analytics providers

These providers are contractually required to protect your information and use it solely for the services they provide.

5. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your order
• Provide customer support
• Comply with legal, accounting, and tax obligations
• Resolve disputes and prevent fraud

When your information is no longer required, it will be securely deleted or anonymised.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your personal information
• Restrict or object to certain types of processing
• Withdraw consent where processing is based on consent
• Request a copy of your data (data portability)

To exercise any of these rights, please contact us using the details below.

7. Cookies

Our website uses cookies and similar technologies to:

• Ensure the website functions correctly
• Remember your preferences
• Improve website performance
• Analyse visitor behaviour
• Deliver personalised advertising

You may control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

Although no online transmission can be guaranteed to be completely secure, we continuously work to maintain industry-standard security practices.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

PolarEase Ltd
United Kingdom

Email: contactpolarease@gmail.com