Privacy Policy

Effective Date: July 2026

At PolarEase Ltd ("PolarEase", "we", "our", or "us"), protecting your privacy is one of our priorities. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit polarease.eu, place an order, contact our Customer Support team, or otherwise interact with our services.

By using our website, you acknowledge that your personal information will be processed in accordance with this Privacy Policy and applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the European Union General Data Protection Regulation (EU GDPR).

Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

Information You Provide

  • Full name

  • Email address

  • Billing address

  • Shipping address

  • Telephone number (where provided)

  • Payment and billing information (processed securely through certified payment providers)

  • Customer service communications

  • Information submitted through contact forms

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages visited

  • Time spent on the website

  • Referring website

  • Cookie identifiers

  • Shopping behaviour and website interactions

How We Use Your Information

Your personal information is processed only where necessary and for legitimate business purposes, including to:

  • Process and fulfil your orders

  • Verify payments and prevent fraudulent transactions

  • Arrange shipment and delivery

  • Provide customer support

  • Communicate important information regarding your purchase

  • Improve our products and services

  • Enhance website functionality and performance

  • Conduct analytics and measure website traffic

  • Personalise advertising and marketing campaigns where legally permitted

  • Comply with legal and regulatory obligations

Legal Basis for Processing

Where required by applicable law, we process your personal information on one or more of the following legal grounds:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Your consent, where required

Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may be shared only with trusted third-party service providers that assist us in operating our business, including:

  • Payment processors

  • Shipping and logistics partners

  • Fraud prevention providers

  • Website hosting providers

  • Customer service platforms

  • Analytics providers

  • Advertising partners such as Meta and TikTok

These providers receive only the information necessary to perform their services and are contractually required to protect your data.

Cookies & Similar Technologies

Our website uses cookies, pixels, and similar technologies to provide essential website functionality, analyse traffic, remember user preferences, and measure the effectiveness of our advertising campaigns.

These technologies may include services provided by:

  • Meta Pixel

  • TikTok Pixel

  • Google Analytics (where applicable)

You may modify your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect website functionality.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete your purchase

  • Provide customer support

  • Meet accounting and legal obligations

  • Prevent fraud

  • Resolve disputes

  • Enforce our Terms of Service

When your information is no longer required, it is securely deleted or anonymised.

Data Security

We implement appropriate technical and organisational safeguards designed to protect your personal information against accidental loss, unauthorised access, misuse, disclosure, alteration, or destruction.

Although no method of electronic transmission or storage is completely secure, we continuously review and improve our security practices to protect your information.

Your Rights

Depending on your country of residence, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Restrict or object to certain processing activities

  • Withdraw consent where processing relies on consent

  • Request a copy of your personal data

  • Lodge a complaint with your local data protection authority

We will respond to verified requests within the timeframes required by applicable law.

International Data Transfers

Some of our trusted service providers may process personal information outside your country of residence. Where this occurs, appropriate safeguards are implemented to ensure that your information remains protected in accordance with applicable data protection laws.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, operational, or regulatory changes. The latest version will always be published on this page with the updated effective date.

Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

PolarEase Ltd
United Kingdom

Email: contactpolarease@gmail.com

Essa versão tem uma estrutura muito semelhante às políticas usadas por grandes lojas internacionais: títulos claros, linguagem jurídica profissional, seções de base legal, retenção de dados, transferências internacionais, segurança e direitos do usuário, transmitindo muito mais credibilidade.